If you are experiencing a medical emergency, please call 000 immediately.
Romsey Care Doctor Services is not an emergency service provider. For urgent, life-threatening situations, emergency services are best equipped to respond quickly and appropriately.
Nearest Emergency Departments:
- Kilmore District Health – Emergency Department (approx. 20.9 km from Romsey)
- Kyneton Health – Emergency Department (approx. 25.4 km from Romsey)
Your safety is always our priority.
Emergency Medical Services
After-Hours Care
At Romsey Care Doctor Services, we understand that medical needs don’t always occur during standard clinic hours. Our practice is currently closed; however, support is still available to ensure you receive appropriate care.
For immediate medical advice at any time, please contact Healthdirect Australia, a free, government-funded service providing 24-hour support:
📞 1800 022 222
🌐 www.healthdirect.gov.au
Healthdirect provides access to qualified health professionals who can guide you on the best course of action for your care.
We offer non-emergency after-hours care, including weekends and public holidays. It is important to note that this service is only available to our current patients (those who have seen one of our practitioners within the last 12 months), and requests may take up to 24 hours to be actioned. To request an after-hours consultation, please contact:
📧 telehealth@acdrs.com.au
While we will make every effort to support patients with their after-hours needs, some conditions may not be suitable for remote management. In these cases, you may be advised to attend the nearest emergency department or call 000.
Nearest Emergency Departments:
Kilmore District Health – Emergency Department (approx. 20.9 km from Romsey)
Kyneton Health – Emergency Department (approx. 25.4 km from Romsey)
If your condition is urgent or life-threatening, please call 000 immediately.
We will respond to your enquiry as soon as we reopen. Thank you for your understanding.
At Romsey Care Doctor Services, we are committed to providing safe, respectful, and high-quality healthcare. To support this, both patients and clinic staff have important rights and responsibilities.
Patients have the right to receive care that is respectful, safe, and free from discrimination. This includes the right to be treated with dignity, to have their privacy and confidentiality protected, to be involved in decisions about their healthcare, and to access clear information about their condition and treatment options. Patients also have the right to ask questions, seek a second opinion, and provide feedback or raise concerns about their care.
In return, patients have the responsibility to provide accurate and complete information about their health, medications, and medical history. Patients are expected to treat staff and other patients with respect, attend appointments on time or provide adequate notice if unable to attend, and follow agreed treatment plans or advise their clinician if difficulties arise. Patients are also responsible for respecting clinic policies and using healthcare services appropriately.
Clinic staff have the responsibility to provide care that is professional, ethical, and evidence-based. This includes maintaining patient confidentiality, respecting individual rights and cultural backgrounds, communicating clearly and honestly, and working to ensure a safe and inclusive environment for all patients. Staff are also responsible for maintaining their clinical skills, following relevant guidelines and policies, and responding appropriately to patient concerns or complaints.
We encourage open communication between patients and staff to ensure the best possible care outcomes. By working together with mutual respect and understanding, we aim to provide a healthcare experience that is safe, supportive, and patient-focused.
Rights & Responsibilities
Costs to You
At Romsey Care Doctor Services, we are a fully bulk-billed medical clinic proudly serving our local community. We understand that being unwell can be stressful—especially in a regional area where access to healthcare can be limited. That’s why we’ve made it our mission to provide comprehensive, quality medical care that’s both accessible and affordable.
Our goal is simple: to ensure that every patient can receive the care they need without worrying about the cost, you can visit our clinic knowing that our services are completely bulk-billed, meaning no out-of-pocket expenses for medically necessary consultations.
We believe that good health should never depend on financial circumstances or postcode. Our team of dedicated doctors, nurses, and support staff are passionate about improving health outcomes across the community by delivering compassionate, patient-focused care.
Whether you need a routine check-up, ongoing management of a chronic condition, or support for your family’s healthcare needs, Romsey Care Doctor Services is here to help. We’re more than just a clinic — we’re a part of your community, committed to keeping you healthy, supported, and cared for when you need it most.
Please note that any external referrals (such as specialists, imaging, or pathology services) may incur additional costs, which are outside of our control.
Our practice is committed to protecting your privacy and ensuring that your personal and health information is handled safely and responsibly.
What we collect:
We collect personal and health information that is necessary to provide you with high-quality medical care. This may include your name, contact details, date of birth, medical history, current health conditions, medications, test results, referrals, and care plans.
Who collects your information:
Your information is collected by authorised members of our healthcare team, including reception staff, nurses, and doctors, in accordance with their role in your care.
How your information is used:
We use your personal information to provide, manage, and coordinate your healthcare, including diagnosis, treatment, and follow-up care. It may also be used for administrative purposes such as billing, practice management, quality improvement, and meeting legal and regulatory obligations. We will never share your information with third parties without your consent, unless required by law (for example, to prevent serious harm or comply with mandatory reporting).
Access to your information:
Only authorised staff directly involved in your care have access to your records. You have the right to access and request corrections to your personal and health information at any time by contacting our team.
Security of your information:
We store all records securely—both electronically and in hard copy—in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the RACGP Standards for General Practices (5th edition). We take every reasonable step to ensure your information remains accurate, confidential, and protected from unauthorised access, loss, or misuse.
If you have any questions about how your information is handled, wish to access your records, or would like to raise a concern, please speak with one of our staff. We are here to assist you.
Your Privacy
Infection Prevention & Control
We are committed to maintaining a safe and hygienic environment for patients, staff, and visitors. Our practices follow:
- RACGP Standards for General Practices (5th edition)
- National infection control guidelines
- State and territory legislation
Key measures include:
- Rigorous risk management and infection monitoring
- Strict hand hygiene protocols
- Standard and transmission-based precautions
- Enhanced cleaning of high-touch areas
- Appropriate PPE use at all times
- Safe reprocessing of instruments and disposal of single-use items
- Proper clinical and general waste management
- Ongoing staff education and training
- Clear protocols for managing exposure incidents
We regularly review and audit our infection control practices to ensure compliance and continuous improvement.
At Romsey Care Doctor Services, we are committed to providing inclusive and accessible care for all patients. We understand that communication is an essential part of safe and effective healthcare.
To support patients who may have difficulty communicating in English, we offer access to professional interpreting services through the Translating and Interpreting Service (TIS National).
If you require an interpreter for your appointment, it is important that you notify our practice in advance so we can arrange and pre-book an appropriate interpreter for you. This helps ensure your consultation runs smoothly and that you receive the best possible care.
Please let our reception team know your preferred language when booking your appointment or as soon as possible prior to your visit.
There is no cost to patients for this service.
If you have any questions or would like to request an interpreter, please contact our practice and we will be happy to assist.
Interpenetration Services
Respect & Inclusion
We are committed to providing safe, respectful, and inclusive healthcare for all patients. We recognise and respect each person’s rights, identity, body diversity, beliefs, and their religious and cultural backgrounds. Every patient is entitled to receive care that is free from discrimination, judgement, or bias.
We acknowledge and support the diversity of our community, including lesbian, gay, bisexual, transgender, queer, and other sexuality and gender diverse people (LGBTQIA+). We strive to create an environment where all individuals feel safe, valued, and understood when accessing healthcare.
Our team is dedicated to delivering culturally safe and person-centred care, and we encourage open communication so that we can better support your individual health needs and preferences.
We are continually working to improve our practices to ensure everyone who visits our clinic feels respected, included, and supported.
We Value Your Feedback
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Our Location
38 Stawell st, Romsey VIC 3434
Our Contact
+1300 223 700
Mail Us
admin@rcds.au