Emergency Medical Services
If you are experiencing a medical emergency, please call 000 immediately.
Romsey Care Doctor Services is not an emergency service provider. For urgent, life-threatening situations, emergency services are best equipped to respond quickly and appropriately.
Nearest Emergency Departments:
- Kilmore District Health – Emergency Department (approx. 20.9 km from Romsey)
- Kyneton Health – Emergency Department (approx. 25.4 km from Romsey)
Your safety is always our priority.
After-Hours Care
At Romsey Care Doctor Services, we understand that medical needs don’t always occur during standard clinic hours. To ensure our patients continue to receive support outside of regular hours, we have partnered with Aged Care Doctor Services.
Through this partnership, our patients can access non-emergency after-hours care, including weekends and public holidays.
To request an after-hours consultation, please contact:
telehealth@acdrs.com.au
Important Disclosure: While Aged Care Doctor Services will do their best to support Romsey Care Doctor Services patients with their after-hours needs, there may be some presentations that they are unable to manage remotely. In such cases, patients may be advised to attend the nearest emergency department or call 000.
Nearest Emergency Departments:
- Kilmore District Health – Emergency Department (approx. 20.9 km from Romsey)
- Kyneton Health – Emergency Department (approx. 25.4 km from Romsey)
Costs to You
At Romsey Care Doctor Services, we are a fully bulk-billed medical clinic proudly serving our local community. We understand that being unwell can be stressful—especially in a regional area where access to healthcare can be limited. That’s why we’ve made it our mission to provide comprehensive, quality medical care that’s both accessible and affordable.
Our goal is simple: to ensure that every patient can receive the care they need without worrying about the cost, you can visit our clinic knowing that our services are completely bulk-billed, meaning no out-of-pocket expenses for medically necessary consultations.
We believe that good health should never depend on financial circumstances or postcode. Our team of dedicated doctors, nurses, and support staff are passionate about improving health outcomes across the community by delivering compassionate, patient-focused care.
Whether you need a routine check-up, ongoing management of a chronic condition, or support for your family’s healthcare needs, Romsey Care Doctor Services is here to help.
We’re more than just a clinic — we’re a part of your community, committed to keeping you healthy, supported, and cared for when you need it most.
Your Privacy
Our practice is committed to protecting your privacy and ensuring that your personal and health information is handled safely and responsibly.
What we collect:
We collect personal and health information that is necessary to provide you with high-quality medical care. This may include your name, contact details, date of birth, medical history, current health conditions, medications, test results, referrals, and care plans.
Who collects your information:
Your information is collected by authorised members of our healthcare team, including reception staff, nurses, and doctors, in accordance with their role in your care.
How your information is used:
We use your personal information to provide, manage, and coordinate your healthcare, including diagnosis, treatment, and follow-up care. It may also be used for administrative purposes such as billing, practice management, quality improvement, and meeting legal and regulatory obligations. We will never share your information with third parties without your consent, unless required by law (for example, to prevent serious harm or comply with mandatory reporting).
Access to your information:
Only authorised staff directly involved in your care have access to your records. You have the right to access and request corrections to your personal and health information at any time by contacting our team.
Security of your information:
We store all records securely—both electronically and in hard copy—in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the RACGP Standards for General Practices (5th edition). We take every reasonable step to ensure your information remains accurate, confidential, and protected from unauthorised access, loss, or misuse.
If you have any questions about how your information is handled, wish to access your records, or would like to raise a concern, please speak with one of our staff. We are here to assist you.
Infection Prevention and Control
We are committed to maintaining a safe and hygienic environment for patients, staff, and visitors. Our practices follow:
- RACGP Standards for General Practices (5th edition)
- National infection control guidelines
- State and territory legislation
Key measures include:
- Rigorous risk management and infection monitoring
- Strict hand hygiene protocols
- Standard and transmission-based precautions
- Enhanced cleaning of high-touch areas
- Appropriate PPE use at all times
- Safe reprocessing of instruments and disposal of single-use items
- Proper clinical and general waste management
- Ongoing staff education and training
- Clear protocols for managing exposure incidents
We regularly review and audit our infection control practices to ensure compliance and continuous improvement.
We Value Your Feedback
You can share a suggestion, compliment, or complaint by
Our Location
38 Stawell st, Romsey VIC 3434
Our Contact
+1300 223 700
Mail Us
admin@rcds.au